Passenger movement at Soekarno-Hatta Airport continues to increase, especially in the Terminal 3 area, which serves both international and domestic flights. To improve convenience and efficiency during the departure process, the airport has adjusted the check-in counter locations at Terminal 3.
Updated Check-In Counter Allocation at Soekarno-Hatta Airport Terminal 3
Below is the updated location of each island for both international and domestic airlines:
Island A – International Flights
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Garuda Indonesia
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EgyptAir
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XiamenAir
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Singapore Airlines
Island B – International Flights
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All Nippon Airways
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Thai Airways
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Starlux
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Cathay Pacific
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Xiamen Air
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China Southern
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Japan Airlines
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Qatar Airways
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Oman Air
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Asiana Airlines
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Qantas
Island C – International Flights
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Japan Airlines
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Loong Air
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Shandong Airlines
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Royal Dutch Airlines (KLM)
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Korean Air
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EVA Air
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Emirates
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Turkish Airlines
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Air Macau
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Xiamen Air
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China Airlines
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Etihad
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Philippine Airlines
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Malaysia Airlines
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China Eastern
Island D – International Flights
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Royal Brunei
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SriLankan Airlines
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Ethiopian Airlines
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Air China
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Saudia
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Hainan Airlines
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Vietnam Airlines
Island E & F – Domestic Flights
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Pelita Air
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TransNusa
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Garuda Indonesia
Tips for a Smoother Check-In Process
Arrive early at Terminal 3 to ensure a more comfortable departure experience—ideally 2–3 hours before international flights and 1.5–2 hours for domestic flights. Always double-check your terminal and the airline’s island location through your ticket, the official app, or airport information boards. If you’re bringing checked luggage, use the bag drop counter and complete online check-in beforehand to save time in the queue.
